Return Policy

 

• We do not offer exchanges due limited quantity and the risk of the item being sold out.
• Shipping will not be refunded on any returned items and return shipping cost is the responsibility of the customer when shipping items back to us.
• We offer store credit only. Store Credit never expires. Store credit will be given for the purchase price of all eligible returned merchandise.
• Returns must be received in original, unused condition with tags ATTACHED and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
• Store credit is issued within 5 business days of receiving the items. You will be notified via email that store credit has been issued, along with instructions on how to redeem it.
• Returns must be post marked within 10 days of the date you receive your shipment. No exceptions. Any returns postmarked after 10 days of the date you receive will be rejected, and you will be required to pay a fee to reship the items back.
• ACCESSORY SALES ARE FINAL AND ARE NON-RETURNABLE. SPECIAL SALES WITH DISCOUNTS OVER 20% ARE ALL SALES FINAL. 
• If the item has stains, has cigarette smoke smell, perfume, deodorant, has animal hair, or looks like it has been worn, it will not be accepted as a return and you will be responsible for the fee to reship the items back.
• If we do not receive the fee to reship your items back within 5 days, we will donate all items.

If any returns do not meet the requirements listed above, our amazing customer service team will contact you via email. For any questions, please email contact@rayscustomdesign.com.

Thank you SO much for shopping with our small business! We would be nothing without you.

Please MAIL returns to:

Ray's Custom Design
Attn: Returns
P.O Box 3263
Summerville, SC 29484